Frequently Asked Questions
Buyer FAQ's

What are the benefits of buying from Gemwow.com?
How can I buy from Gemwow.com?
Can I negotiate prices and terms online?
Can I consolidate my purchases from different vendors in one shipment?
How is gemwow.com different from other gem and jewelry websites?
What are Smileys?
How important is the "Smiley Logo" for the buyer?
Can I pay with my credit card?
What happens if I am unhappy with my purchase after I receive them?
What is a "Buyer Mekong Member"?
What is a "Buyer Naga Member"?

Trade Buyer FAQ's

What is a "Business to Business Trade Member"?
What are the benefits of a Trade Member?
Can a Trade member get goods on consignment from Gemwow.com?


Seller Buyer FAQ's

How can I sell on Gemmwow.com?
How can I become a vendor at Gemwow.com?
What is the cost of opening a vendor store at Gemwow.com?
Do I have to pay additional commissions on item sold through Gemwow.com?
Can Gemwow.com ship and collect payment on my behalf? If so, what are the charges and when may I expect to receive my money.
Where can I have pictures taken of my merchandise?
How difficult is it to learn how to use the backend administration system to manage my store?
I cannot be hassled by having to manage and maintain an online store, can I just consign my goods to Gemwow.com?
What are the charges for consignment sales?
What if the unsold goods are damaged or changed when I withdraw and take back my goods?
Can I expect to draw advance money upon consigning to Gemwow.com?
How can I be sure of selling on the net?
Does Gemwow.com provide barcoding and inventory software control?

Other FAQ's

What is buy, sell and trade?
While, I understand what buy and sell means, please explain how the "trade" part works?
What are "barter coins"?
Can barter coins be exchanged for real money?
How will I know how many "barter coins" I have at any one time?
What are "mileage" points?
When will gemwow.com allow online "trading" among members?
Is trading limited to specific regions and country?
What are "falling prices"?
Are "falling" prices good for buyers?
Are "falling prices" good for sellers?
What are "listing fees"?
What are "photographing fees"?
What are the "description" writing fees?
Are the description writing fees different for different languages like French, German, Thai and/or Chinese ?
What is "first move advantage"?
How does the "first come first serve" policy work?
How much is the cost of photographing the products?
What is b2b?
What is b2c?
What is B2b2c?
Is gemwow.com b2b2c?
Why is gemwow designed to be a b2b2c?
Is it really possible to have wholesalers, retailers, manufacturers, importers, exporters, distributors, re-sellers, miners, collectors, browsers, museum curators, insurance brokers, jewelry appraisers, goldsmiths, consumers, educators, shipping agents, journalists, authors, bankers and "what have you" in one "market platform"?
Why do you think www.gemwow.com will succeed?
Why should I join gemwow.com?
When should I join gemwow?
Why should I join gemwow.com now?
How can I join gemwow.com?

 Buyer FAQ's
What are the benefits of buying from Gemwow.com?

Information: You get information that are accurate and more complete than any one sales rep could ever explain or know. Our experts are on hand to give you advise if you need them.The pictures have "integrity" in that they reflect the real thing.You get what you see.

Selection: You get a vast selection of goods at one site.

Savings: You get prices that are the MOST competitive for qualitiy goods on the net. We cannot be the cheapest for every item but across the board we provide the LOWEST prices daily and consistently.

Freedom and Time:
You buy and sell when you want, what you want, where you want. That's freedom and tremendous amount of time saved so you can have more time to enjoy yourself more.

Prizes and Rewards:
Gemwow.com appreciates your business.The more you buy the more redemption points you will get. You deserve to be rewarded from time to time with prizes and rewards that we have in mind for you. As an example, the mileage points program accumulates points for you so you can receive free airtickets from our national air carrier, The Thai International Airways.

Community: As we our membership grows we will be organizing activities for all of you meet online and in real life to share your experiences and knowledge. We think you are part of our community who share a love of natural things ( yes, especially beautiful gems and crystals ), love of people and love our environment. By sharing we can enjoy the moment more, learn from each other, appreciate each of our individualities and differences.......WOW, what a nicer world this would be.

Control: You have control over your actions and switch on or off anytime. No sales persons following you around. We never send unsolicited emails or disturb you.

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How can I buy from Gemwow.com?

Login in. Click on "Add to cart" button.Tell us where to ship. Make payment through Paypal.
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Can I negotiate prices and terms online?
Yes.
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Can I consolidate my purchases from different vendors in one shipment?
Yes, if the terms of payment of vendors donot conflict and the size and weight of the items permits.
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How is gemwow.com different from other gem and jewelry websites?
Most websites provide information and sell goods. Gemwow does both and more.

Most sites are modelled as a "store concept" ( one to many) which usually limits you in many ways. Gemwow.com is modelled like a "marketplace" ( many to many) allowing greater variety of goods, better use of resources, more flexibilty to conduct business with more players, the magnitude and scale of business is just potentially so much greater and designed to evolve by itself.
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What are Smileys?
Smileys are "yellow round smiling faces" logo to indicate the quality of the listed goods for sale.

Five Smileys indicate the highest and best quality, finest in so many ways, a must buy category if you can afford it. Very seldom will you see a Five Smiley Award.
Four Smileys is distinction category, fine in so many ways, top class and probably rare and unique.
Three Smileys is solidly good, above average, can be proud owner.
Two Smileys is commendable. Certain aspects of the item is special.
One Smiley is worthy of notice particularily for its finer points.
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How important is the "Smiley Logo" for the buyer?
Very important. Because gemwow.com considers its Smiley Logo very seriously. You wil notice that there are not so many posted. Smiley's are given with careful considerations and only awarded to an item if it truly merits it. If you see a Smiley Logo, you can count on it that it is special.
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Can I pay with my credit card?

At the moment, the laws in Thailand are not in favor of e-commerce with credit card payments. Due to numerous fraudulent cases, Thai banks require a substantial security deposit and a "no questions asked refund" policy from each vendor. We apologize and suggest you use Paypal until a better solution can be found.
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What happens if I am unhappy with my purchase after I receive them?

Inform us by email and we will tell you how to ship the goods back. The goods should be in their original condition when sending it back. When we receive the package, a refund will be made to you minus any import duties that maybe levied by Thai Customs.
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What is a "Buyer Mekong Member"?

Person who has bought US dollars 2000 within the year ( over a 12 months period ) will receive a 6% discount on purchases and still enjoy the benefit of our redemption program.
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What is a "Buyer Naga Member"?

Person who has bought US dollars 20,000 within the year ( over a 12 months period ) will receive a 12% discount on purchases and still enjoy the benefit of our redemption program.
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Trade Buyer FAQ's



What is a "Business to Business Trade Member"?

Person or entity who deal in the business daily and buys or sells in quantities on a regular basis. These member buy in "bulk" and receive generous discounts.
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What are the benefits of a Trade Member?


1. Trade members can save alot of travel time and expenses.

2. Overview of a large selection of goods in one setting.

3. Benefit from the collective strength of buyer and sellers convening together for the very purpose of conducting trade.

4. The ability to reach a diverse group of private consumers, collectors, museums, educators , traders, manufacturers,
    retailers in a single marketplace.

5. The option of trading as well as buying or selling.

6. Instant pulse on the market prices.

7.  Tap a pool of experienced and knowledgeable experts and get live responses and information.

8.  Can negotiate prices quickly and efficiently without time consuming phone communications and fax exchanges.

9.  Build an online business and reputation with minimal costs.

10. Participate in joining with retail jewelry stores in promotional events and exhibitions.

11. Become a resource provider to Gemwow.com

12. Become a reseller and earn good commissions working from your home.

13. Inventory and sales information on your fingertips 24 hours aday.

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Can a Trade member get goods on consignment from Gemwow.com?

Yes, if you provide us the information to establish your credit worthiness.
  Seller FAQ's

How can I sell on Gemmwow.com?

You can sell your goods by bringing them our offices. We will review and inspect the goods together with you and let you know what we feel about its selling potential online. Please call or emaill us for an appointment.

 
Attention: Mrs.Oratai Chatchonbut
Gemwow.com
919/9 Silom Rd., 6th Fl.
Jewelry Trade Center Bldg.
Silom, Bangrak, Bangkok 10500 Thailand

Tel : (662)6300200
Fax : (662)2671689
Email : sales@gemwow.com
 
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How can I become a vendor at Gemwow.com?

You can become a vendor at Gemwow.com if your goods meet the basic criteria of price, quality, and product compatibility of the site.
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What is the cost of opening a vendor store at Gemwow.com?

The rental cost for an online vendor store is US dollars 170 for a 3 month period ( listing up to 20 products ) ;
US dollars 300 for 6 months ( listing up to 100 products) ; US dollars 540 for 12 months ( listing up to 300 products) ;
US dollars 1,000 for 24 months ( listing up to 700 products)
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Do I have to pay additional commissions on item sold through Gemwow.com?

No.
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Can Gemwow.com ship and collect payment on my behalf? If so, what are the charges and when may I expect to receive my money.

Yes. Gemmwow.com charges a 10% commission on the sales amount for shipping with insurance and bank collection fees. We feel this is a very reasonable amount.
You may expect to receive the money once the 14 days inspection period has passed by the customer receipt of the goods. Gemwow.com will usually take another 3 to 4 days to deal with wire transfers and the local banking system. You will then receive a cheque from Gemwow.com, so you are looking at approximately 20 days from date of sale.
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Where can I have pictures taken of my merchandise?

We recommend two places. They are as follows:


Adisorn Studios
919/555 Jewelry Trade Center, South Tower, 14th Fl., Room #10, Silom Road, Bangrak, Bangkok 10500
Tel : (662) 6300056-7 Fax : (662) 6300057 Mobile Phone 01-8437496
Email : laithai@asiaaccess.net.th


Yaitong Studios

Jewelry Trade Center Bldg, 6th Floor, 919 Silom Road, Bangkok, Thailand.
For further information, please call 09 416 9018 or 06 369 0330
email at yaitong@hotmail.com
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How difficult is it to learn how to use the backend administration system to manage my store?

Not, difficult. In a few minutes you will be writing your own descriptions for your goods.
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I cannot be hassled by having to manage and maintain an online store, can I just consign my goods to Gemwow.com?

Yes.
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What are the charges for consignment sales?

16% on sales, which includes storage, insurance, corresponding with the customers, shipping and collection for payment. You the vendor however must arrange the photography and descriptions of your products.
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What if the unsold goods are damaged or changed when I withdraw and take back my goods?

Gemwow.com is fully responsible when your goods are in our possession. We pay you if we are negligent period.
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Can I expect to draw advance money upon consigning to Gemwow.com?

If your merchandise is good, why not.
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How can I be sure of selling on the net?

You can't. It depends on you and your goods and the market. In the beginning, it may take a while for others to find you but we are pretty sure you will make enough sales to make your online efforts worthwhile.
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Does Gemwow.com provide barcoding and inventory software control?


Yes.
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Other FAQ's


What is buy, sell and trade?

It is simply an idea that each registered member can buy, sell and trade with each other.
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While, I understand what buy and sell means, please explain how the "trade" part works?

The word "trade" used here means to "exchange". Members who wish to "trade" informs gemwow.com of their wish and indicate the terms in which they are willing to trade for. Gemwow.com then reviews and evaluate the items and assigns a value equivalent to "barter coins". If you the owner agree with the assigned value of the "barter coins" then the rest is easy. Your items are then photographed, measured, weighed and described and uploaded onto the website for other gemwow members to see.

You then proceed to click on the items you are interested in and the owner of the items (which you have clicked to express your interest) will respond if he or she accepts the "trade". In the case that both sides agrees to trade and the value of the barter coins of the exchanged items are equal, then the online transaction is considered completed. The physical exchange takes place with each side shipping to each other ( 14 days inspection period applies) or gemwow.com act as the intermediary handling and shipping to both parties.

If the barter coins value of the exchange items are greater or lesser, then one party is credited in his gemwow personal account and the other is debited the difference minus gemwow's commission.

If the owner of the items declines your offer, then you move on to select other items with other willing members.
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What are "barter coins"?

"Barter coins" are a gemwow.com invention created to allow members "a common trading denomination" on basis of "mutual agreement and satisfaction"
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Can barter coins be exchanged for real money?

No.
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How will I know how many "barter coins" I have at any one time?

By checking in "my account" , you will know the value of your barter coins at all times.
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What are "mileage" points?


"Mileage" points provide you redemption points every time you make a purchase. These points are accumalated over a 12 month period and maybe exchanged for air tickets from Thai International Airlines. You may check for the balance of your "mileage" points in Your Account. At the end of the year, the points are accumalated and when it reaches the minimum required level ( depending on the destination to and from Bangkok) you will be notified of your reward and an air ticket will be mailed to you.
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When will gemwow.com allow online "trading" among members?

When there are enough ( say three hundred members or more is a specific region ) members who share similar need and desire to "trade" with each other.
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Is trading limited to specific regions and country?

Yes.
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What are "falling prices"?

They are prices that "fall" and become lower as time passes.
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Are "falling" prices good for buyers?

Yes, because you get to buy it cheaper if there are no other bidder. Time is your partner, the longer you wait the cheaper it gets until someone bids before you.
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Are "falling prices" good for sellers?

Yes, sellers can really get rid of stock they have been hanging on for years. Dead stock stagnates your whole system and company. By ridding yourself of non moving items, you become "purged", clean, freshened and released with new energy!
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What are "listing fees"?

Listing fees are the cost for listing on gemwow.com for sellers with a limited number of items for sale. If you pay "listing fees", you donot have pay any sales commisions to gemwow.
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What are "photographing fees"?

They are the "cost" of taking pictures of items to be sold on gemwow.
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What are the "description" writing fees?

They are the cost of describing the items to be sold on gemwow.
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Are the description writing fees different for different languages like French, German, Thai and/or Chinese ?

Yes.
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What is "first move advantage"?

"First move advantage" is a notion to describe the advantage of making the first move. For example, by being the first to "joining" gemwow 's community, you will receive benefits of prominent positioning, members' options and choices first, lower fees, express services and other incentives and rewards.
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How does the "first come first serve" policy work?

Gemwow cannot accommodate every buyer or seller. Like in every business, you have to select "partners" that are compatible and ones that share common goals and values. For a certain time period, Gemwow will limit the number of like suppliers in each category of products so as not to "flood" the market unnecessarily. So if you are a "first mover" you may benefit from taking hold of the market ahead of your competitors.
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How much is the cost of photographing the products?

It cost approximately US 0.50 cents per image per batch job order of 20 items per product category. Single shots are US dollars 2.00 per image. Group shots are US dollars 6.00 per image. There is a minimum set up charge of US 12.00 per job order. These prices remain the most competitive for the quality of images delivered. The turn around time is usually in 2 to 4 working days.

You can also learn to take photos yourself.

For as little as US 63.00 for 3 or 4 days classes,Yaitong Photo Studio conducts instructional sessions in Thai. See Gemwow.com Home page lower bottom for Yaitong banner advertisement.
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What is b2b?

B2b stands for business to business transactions.
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What is b2c?

B2c stands for business to consumer transactions.
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What is B2b2c?

B2b2c stands for business to business to consumer transactions.
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Is gemwow.com b2b2c?

Yes.
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Why is gemwow designed to be a b2b2c?

Because in a free and efficient world, it is the best business model. B2b2c provides the flexibility and the ability to move up and down your markets according your own situation and according to market supply and demand. You determine whether you are b2b or b2c or b2b2c.
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Is it really possible to have wholesalers, retailers, manufacturers, importers, exporters, distributors, re-sellers, miners, collectors, browsers, museum curators, insurance brokers, jewelry appraisers, goldsmiths, consumers, educators, shipping agents, journalists, authors, bankers and "what have you" in one "market platform"?

Yes, we feel gemwow.com online features duplicates real life practices. The lines of separations and categories in real life are not that sharply defined. Some will shy away from gemwow.com and some will be use gemwow as an indispensable "tool" not unlike the "fork and spoon" you use everyday!
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Why do you think www.gemwow.com will succeed?


For a start, it is designed based on the principles of simplicity, speed and service.

Secondly, gemwow's idea is original and viral. Idea viruses spread very quickly and can become epidemic.

Thirdly, it is based on "realness", "integrity" and "reliability". It's about best business practices and NOT about technology.

Fourthly, the internet is not going away. In fact, the internet will play a role in everything that we touch from mobile phones, to medical records, to obtaining information on the weather, to travel information and news.........sooner than later you will see that you need to adapt yourself to this changing world.

Fifth, it is very cost efficient and fast.

Sixth, there is nothing like it.

Seventh, the founders are experienced and prudent business people who are committed to see this project through all the way!
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Why should I join gemwow.com?

Because gemwow.com will really help you stay in touch with the markets as well as provide you contacts and markets. It enables you to do things you could never have done before because of its interconnectivity and unique features.
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When should I join gemwow?

Now.
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Why should I join gemwow.com now?

Because, the "early birds catches the worms". You benefit from the "first move advantage"!
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How can I join gemwow.com?

Click here and fill out the blanks. Click send. Presto you are in!
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