Shipping

      For the shipping, we have several options that you can choose from as shown in the table.

      We propose: FedEx Express, EMS express and Air mail.

      We recommend FedEx Express or EMS Express (1- 3 days delivery door-to-door service worldwide) but Air mail is much cheaper. Items purchased will be packed in a small box and placed inside an envelope (envelopes are used to save the shipping cost). The packing cost by FedEx Global Express is approximately $18.00 per shipment within 500 grams; please refer to the shipping table.

      We also provide gift-wrapping service, for a special person or occasion. If you prefer other shipping options or carriers, please let us know and we can arrange it for you. We are flexible about shipping options.

Approximate weight

     Every item is weighted by high accuracy digital scale and we try to be as accurate as possible. However, please note that at times only an approximate weight or range of weight is given. This will be the case when dealing with lots or with or stones where there are similar specimens of each kind. "Similar" does not mean identical. We'll try our best to meet your weight specifications, but please realize that sometimes a shipped stone or lot of stones may be slightly more or less than specified.

Return and refund

      Satisfaction is our guarantee. We want you to be satisfied with what you have ordered, and if there is any item that does not please you, you may return it in original, unchanged condition within 14 days (started from date of purchased) for a full refund minus shipping/handling, transaction bank fee, insurance, and tax or duty fee. Also when you would like to return an item, please ask us for the return authorize code first. Make sure you send the item by registered or insured mail. For all returned items, the customer takes responsibility of all shipping costs, included tax, duty fee, and any transaction fees that occur. As there is a high duty imposed by Thai customs which in a very few cases you may be billed. Gemwow will not take responsibility loss or breakage of the item after it is shipped out from Gemwow. Gemwow has no restock fee or labor fee or any hidden fees for returned items, customers only pay actual shipping/insurance and duty costs.

Shipping Method: EMS | FedEx Envelope | FedEx Box | AirMail

EMS
Country Zone :
EMS (Price US)
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
250 1 13 13 13 16 18 15 18 22 26 19 22 16 23 32 60
500 2 13 13 13 16 18 17 20 25 29 23 25 20 28 35 65
1,000 2 15 16 17 19 22 23 26 30 34 30 32 29 37 42 76
1,500 2 17 19 20 22 26 28 31 36 40 36 39 37 46 48 87
2,000 3 19 21 24 25 29 33 36 41 45 43 46 45 55 55 98
2,500 3 22 24 27 28 33 39 42 46 50 50 53 53 64 62 109
3,000 4 24 27 30 30 37 44 47 52 56 57 59 61 73 69 119
3,500 4 26 29 34 33 41 50 53 57 61 63 66 69 82 75 130
4,000 5 28 32 37 36 45 55 58 63 67 70 73 77 90 82 141
4,500 5 30 35 40 39 48 60 63 68 72 77 80 85 99 89 152
5,000 6 32 38 44 42 52 66 69 73 78 84 86 93 108 96 163
5,500 6 35 40 47 45 56 71 74 79 83 90 93 102 117 103 173
6,000 7 37 43 51 48 60 77 80 84 96 97 100 110 126 109 184
6,500 8 39 46 54 51 63 82 85 90 94 104 107 118 135 116 195
7,000 8 41 48 57 54 67 88 90 95 99 111 113 126 144 123 206
7,500 9 43 51 61 57 71 93 96 100 105 117 120 134 153 130 217
8,000 10 45 54 64 60 75 98 101 106 110 124 127 142 162 136 228
8,500 11 48 56 68 63 79 104 107 111 115 131 134 150 171 143 238
9,000 11 50 59 71 66 82 109 112 117 121 138 140 158 180 150 249
9,500 12 52 62 74 69 86 115 118 122 126 144 147 166 189 157 260
10,000 13 54 65 78 72 90 120 123 128 132 151 154 175 198 163 271
FedEx Envelope
Country Zone :
FedEx Envelope (Price US)
A B C D E F G H
500 14 18 18 20 23 27 40 45
1,000 19 23 23 29 37 41 64 73
1,500 25 33 33 37 51 55 89 101
2,000 32 42 43 45 66 69 113 129
2,500 38 50 51 53 79 81 132 146
FedEx Box
Country Zone :
FedEx Box (Price US)
A B C D E F G H
500 38 39 39 41 43 52 63 73
1,000 42 46 46 48 52 63 81 92
1,500 46 53 53 56 61 74 99 111
2,000 49 58 59 63 70 84 116 130
2,500 53 64 65 70 79 94 134 149
3,000 58 70 70 77 88 103 152 168
3,500 61 75 76 84 97 113 169 187
4,000 64 79 80 87 103 121 179 197
4,500 67 83 84 91 109 129 188 207
5,000 70 87 88 95 115 137 197 217
5,500 73 91 91 98 121 145 207 227
6,000 76 94 95 102 127 153 216 237
6,500 78 98 99 105 132 161 225 247
7,000 81 102 103 109 138 167 233 257
7,500 84 106 107 113 144 173 241 266
8,000 87 110 111 116 150 179 249 276
8,500 89 113 114 120 156 186 257 286
9,000 92 117 118 123 162 192 265 295
9,500 95 121 122 127 168 198 273 305
10,000 97 125 126 131 173 204 281 315
AirMail
Country Zone :
AirMail (Price US)
1 2 3
50 3 4 4
100 4 4 5
150 5 5 6
200 5 6 7
250 6 7 8
300 6 8 9
350 7 9 11
400 8 10 12
450 8 11 13
500 9 11 14
550 10 12 15
600 10 13 16
650 11 14 17
700 11 15 18
750 12 16 20
800 13 17 21
850 13 18 22
900 14 18 23
950 15 19 24
1,000 15 20 25
1,050 16 21 26
1,100 16 22 27
1,150 17 23 29
1,200 18 24 30
1,250 18 25 31
1,300 19 25 32
1,350 20 26 33
1,400 20 27 34
1,450 21 28 35
1,500 21 29 36
1,550 22 30 38
1,600 23 31 39
1,650 23 32 40
1,700 24 32 41
1,750 25 33 42
1,800 25 34 43
1,850 26 35 44
1,900 26 36 45
1,950 27 37 47
2,000 28 38 48

Shipping F.A.Q

  • All items use the EMS or FedEx Global Express, which will deliver to your door within 2-3 working days (U.S. address).
  • For small pieces, Gemwow recommends the use of FedEx (envelope) or EMS (box).
  • Also you can put as many items as you want in one package until the weight reaches 500 grams or next higher step of shipping weight (1000 grams) will apply. Shipping weight includes the weight of the envelope or box and packing material.
  • We always pack you items in a small jewelry box, and put your valued items in an envelope (for FedEx) or box (for EMS).
  • All packaging material we use is the best packaging material for gemstones.
  • All items from Gemwow are insured by FedEx (maximum $500.00) with NO additional cost.
  • Customer takes responsibility for all cost that occurs such as Duty Fee or Tax or Tariff.