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 Gem Guide
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- The Nine Sacred Navaratnas
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FREQUENT ASKED QUESTION OF GEMWOW.COM... 5

A.     ABOUT GEMWOW... 5

1.      What isGemwow.com?. 5

2.      How is Gemwow.com different from other gem and jewelry websites?. 5

3.      What is B2b2c website?. 5

4.      Is Gemwow.com b2b2c?. 5

5.      Why is Gemwow.com designed to be a b2b2c?. 5

6.      With only one market platform, how does Gemwow.com cater to the needs of industry professionals from so many different fields?. 5

7.      What services does Gemwow.com provide to members?. 5

8.      How did Gemwow.com become so successful?. 5

9.      How does the Gemwow.com ‘first come, first serve’ policywork?. 5

10.        How can I join Gemwow.com?. 5

11.        How can I contact Gemwow.com?. 6

B.     ACCOUNT.. 6

12.        Do I have to register an account if I want to purchase on Gemwow.com?. 6

13.        What are the requirements for my registered email address?. 6

14.        What can I do if I don’t receive an email to reset my password?. 6

15.        Can I set up an account without a phone number?. 6

16.        Can I have more than one account?. 6

17.        How can I register for a buyer account?. 6

18.        Is it possible for multiple users to share one account?. 6

19.        How can I sign out?. 6

20.        What can I do if I forgot my password?. 6

C.          MEMBERS.. 7

21.        Why should I become member of Gemwow.com?. 7

22.        When should I become member of Gemwow.com?. 7

23.        What is a ‘Business to Business Trade Member’?. 7

24.        What are the benefits of being a Trade Member?. 7

25.        How can I become Gemwow.com’s Trade Member?. 7

26.        What is Diamond member, Platinum member, Gold member?. 7

27.        How do I become Diamond member, Platinum member, Gold member of Gemwow.com?   7

28.        Can a Trade Member get goods on consignment from Gemwow.com?. 7

D.          SALE.. 8

29.        Why is selling online a good option?. 8

30.        How can I sell on Gemwow.com?. 8

31.        What is required for me to become a vendor at Gemwow.com?. 8

32.        Do I have to pay additional commissions on item sold through Gemwow.com?. 8

33.        Can Gemwow.com ship and collect payment on my behalf? If so, what are the charges and when may I expect to receive my money?. 8

34.        Where can I have pictures taken of my merchandise?. 8

35.        How do I manage my store with the backend administration system?. 8

36.        Does Gemwow.com provide bar-coding and inventory software control?. 8

37.        How will I know when I have a sale?. 9

E.     CONSIGNMENT.. 9

38.        If I do not wish to manage and maintain my online store, can Gemwow.com do it for me?   9

39.        What are the charges for consignment sales?. 9

40.        If I withdraw and take my items back, what will happen if they are damaged or changed?   9

F.     PURCHASE.. 9

41.        What are the benefits of buying from Gemwow?. 9

42.        If I don't have a business, can I still buy wholesale products from suppliers on Gemwow.com?   9

43.        How can I buy products on Gemwow.com?. 9

44.        What is the quickest and easiest way to find a supplier and place an order?. 10

45.        How can I be assured of the quality of the seller’s items?. 10

46.        Can I consolidate my purchases from different vendors in one shipment?. 10

47.        What can I do if I am not happy with my purchase?. 10

G.         TRADING.. 10

48.        What is so unique about Gemwow’s trading service?. 10

49.        What are "barter coins"?. 10

50.        When is it possible to trade with other Gemwow.com members online?. 10

51.        Is trading limited to specific regions and countries?. 10

H.          PRODUCT INFORMATION.. 10

52.        Do Gemwow.com have a list of Birthstones and their meanings available on the site?. 10

53.        Do Gemwow.com provide information about Zodiac stones of Western countries?. 10

54.        How can I find information about specific sellers on Gemwow.com?. 11

55.        How can I find the right sized gem to suit my needs?. 11

56.        Does Gemwow.com provide information about the origins of the gemstones?. 11

I.       PRODUCT GRADING.. 11

57.        What are Smileys?. 11

58.        How important is the "Smiley Logo" for the buyer?. 11

J.      PRODUCT PRICE.. 11

59.        What is the best way to price my item?. 11

60.        What are "falling prices"?. 11

61.        Are "falling" prices good for buyers?. 11

62.        Are "falling prices" good for sellers?. 11

63.        Can I discuss prices and terms online?. 11

64.        Are prices on Gemwow.com subject to change?. 11

65.        What International currency do you use for pricing your products?. 12

K.     FEES.. 12

66.        What are "listing fees"?. 12

67.        How much is the cost of listing the products?. 12

68.        What are "photographing fees"?. 12

69.        How much is the cost of photographing the products?. 12

70.        What are the "description" writing fees?. 12

71.        How much is the cost of "description" writing?. 12

72.        Why are your fees so low?. 12

L.      PAYMENT.. 12

73.        Can I pay with my credit card?. 12

74.        How do I make payment for my order?. 12

M.         PRODUCT RETURN & EXCHANGEPOLICY.. 12

75.        What is Gemwow.com’s return policy?. 12

76.        What is Gemwow.com’s exchange policy?. 13

77.        What are the conditions for the exchange policy?. 13

78.        What are the necessary steps for returning an item?. 13

79.        When will I get the refund?. 13

N.          REWARDS.. 13

80.        What are "mileage" points?. 13

O.         OTHER.. 13

81.        What is the best way to find what I’m looking for on Gemwow.com?. 13

82.        How do I know what the best approach to Gemwow.com is for me?. 13

83.        Does Gemwow.com provide a shipping service?. 13

84.        How do I cancel a listing on Gemwow.com?. 14

85.        How do I add catalogues to my homepage and update them?. 14

86.        What happens if the buyer is unable to receive the order at the address they provided?   14

87.        What will happen if a buyer doesn’t receive an item that I shipped to them?. 14

SERVICE FEES OF GEMWOW.COM... 15

I.       Consignment fee of Gemwow.com... 15

II.      Listing package of Gemwow.com... 15

III.         Photographing fee on Gemwow.com... 15

IV.         Product description writing fee on Gemwow.com... 15

V.     Membership packages. 15

 


 

FREQUENT ASKED QUESTION OF GEMWOW.COM

A.    ABOUT GEMWOW

1.     What is Gemwow.com?

Gemwow.com is a platform where all registered members have the option of buying, selling and trading online. We specialize in high quality gemstones and jewelry, as well as many other Gemological services.

2.     How is Gemwow.com different from other gem and jewelry websites?

The unique thing about Gemwow.com is that our website is more like a marketplace, rather than just a store. This allows for a greater variety of goods, better resources and more flexibility with transactions. It creates a community where people can learn more and exchange ideas, not just buy and sell.

3.     What is B2b2c website?

B2b2c stands for business to business to consumer transactions. A B2b2C website makes it possible for businesses to sell and communicate with customers online through the one site, as well as trade and negotiate with other businesses.

4.     Is Gemwow.com b2b2c?

Yes, Gemwow.com caters to all business and customer needs.

5.     Why is Gemwow.com designed to be a b2b2c?

Because it is the most efficient business model for online services. B2b2c provides the flexibility and the ability to move up and down your markets according to your own situation and according to market supply and demand. You determine whether you are b2b or b2c or b2b2c.

6.     With only one market platform, how does Gemwow.com cater to the needs of industry professionals from so many different fields?

Just as market places in the real world cater to the needs of many, so too does Gemwow.com. The only real difference is that with our website, you don’t need to waste time travelling around; we bring the market to you.

7.     What services does Gemwow.com provide to members?

Gemwow.com provides the following services:

1.     Product listing services on our site;

2.     Photographic services for all items displayed;

3.     Product description writing services;

4.     Membership services.

8.     How did Gemwow.com become so successful?

Gemwow’s founders are industry professionals so we already had a strong and reliable reputation to begin with. On top of that we have always followed the three S principle: Simplicity, Speed and Service. We want our service to serve the needs of everyone and with the internet we know that this can be done quickly and efficiently. Providing value for money has always been something that we’ve stood for and this is another reason why we have come so far.

9.     How does the Gemwow.com ‘first come, first serve’ policywork?

So as not to flood the market, Gemwow.com limits the number of like suppliers in each category of products. If you take the first move advantage, you can get ahead of the competition and secure a stronger place in the Gemwow.com community.

10.  How can I join Gemwow.com?

It’s very easy to join, simply click here and we will guide you through the simple steps.

11.  How can I contact Gemwow.com?

Please fill in an email enquiry sheet which can be found within the Contact Us section of the website or alternatively call (click here) to speak to one of our customer care advisors. 

Representatives are available 9.00 am to 18.00 Monday to Friday GMT.

 

B.    ACCOUNT

12.  Do I have to register an account if I want to purchase on Gemwow.com?

Yes, you must be a Gemwow.com member before contacting suppliers, making transactions or doing other related activities on Gemwow.com.

13.  What are the requirements for my registered email address?

Please ensure all the information in the email address (including punctuation) is in English.

14.  What can I do if I don’t receive an email to reset my password?

If a notification was not received when trying to reset your password, check your spam or trash folders to make sure it wasn’t sent there by mistake. If the email is not in those folders, click here  to contact us.

15.  Can I set up an account without a phone number?

A valid phone number is required when registering on Gemwow.com. If you do not wish to use your personal number, you can always leave your office number or any other number through which you can be easily contacted.

16.  Can I have more than one account?

Due to positioning demands, users can only have one account each on our site.

17.  How can I register for a buyer account?

To register for an account, please click here. If you’d like to register as a buyer only, please select ‘Buyer’ when filling in the ‘I am a’ section. If you wish to buy and sell, please press ‘Both’in this field.

After you have entered all other information required on the form, click ‘Submit’.

18.  Is it possible for multiple users to share one account?

Once you open an account on Gemwow.com, it is up to your service package so that there will be secondary user(s) who can share account with you.

19.  How can I sign out?

Simply click the log out button beside your name at the top of every page.

20.  What can I do if I forgot my password?

To retrieve or change your password, please: 

1)     Click Forgot Password  on the sign-in page.

2)     Enter your registered email address or member ID as well as the code shown, and click Submit.

3)     After this you should receive a message from us in your registered email address. Please follow the instructions given in the email to set a new password.

 

C.    MEMBERS

21.  Why should I become member of Gemwow.com?

Gemwow.com keeps all of its members up to date with current market trends. We provide strong contacts and market advice and we also provide a platform for interconnectivity. In the Gems business, contacts are everything and through Gemwow.com you will always stay connected to serious players in the industry.

22.  When should I become member of Gemwow.com?

It’s always a good time to join Gemwow.com because the market is always profitable.

23.  What is a ‘Business to Business Trade Member’?

A Business to Business Trade Member is a person or entity that buys or sells in bulk on a regular basis.

24.  What are the benefits of being a Trade Member?

Trade Members can do the following:

1)     Save time on travel and expenses.

2)     Provide an overview of a large selection of goods in one setting.

3)     Benefit from the collective strength of buyers and sellers convening together for the purpose of conducting trade.

4)     Have the ability to reach a diverse group of private consumers, collectors, museums, educators, traders, manufacturers and retailers, all in a single marketplace.

5)     Have the option of trading as well as buying or selling.

6)     Gain the most up to date information on market prices.

7)     Get in immediate contact with experienced and knowledgeable experts in order to get live responses and information.

8)     Can negotiate prices quickly and efficiently without time consuming phone communications and fax exchanges.

9)     Build an online business and reputation with minimal costs.

10)  Participate in joining with retail jewelry stores in promotional events and exhibitions.

11)  Become a resource provider to Gemwow.com.

12)  Become a reseller and earn good commissions working from the comfort of your home.

13)  Have Inventory and sales information at your fingertips, 24 hours a day.

25.  How can I become Gemwow.com’s Trade Member?

You just register one of the Membership packages (Diamond package, Platinum package, Gold package) to become a Trade Member.

26.  What is Diamond member, Platinum member, Gold member?

Diamond member, Platinum member, Gold member are 3 premium memberships for suppliers on Gemwow.com. Members are provided with comprehensive ways to promote their products, maximizing product exposure and increasing return-on-investment.To find out more about the benefits of a supplier’s Membership, please click here.

27.  How do I become Diamond member, Platinum member, Gold member of Gemwow.com?

Diamond member, Platinum member, Gold member are paid membership on Gemwow.com. To find out more about the service fee of the Membership packages, please click here.

28.  Can a Trade Member get goods on consignment from Gemwow.com?

Yes, all a Trade Member has to do is provide Gemwow.com with their credit rating.

 

D.    SALE

29.  Why is selling online a good option?

With more and more people buying and selling over the internet, online shopping has quickly become very popular.  Not only is it quick and easy for the consumer, it is also the best way to reach a global audience. 

30.  How can I sell on Gemwow.com?

Simply bring your items into our office and after we review them we will inform you of their online selling potential. Please call or email us (click here) for an appointment.

31.  What is required for me to become a vendor at Gemwow.com?

Anyone can become a vendor provided they have high quality gems and jewelry to sell. Our friendly staffs are always happy to assist you so please contact us for a consultation and we will guide you through the process.

32.  Do I have to pay additional commissions on item sold through Gemwow.com?

No, all our costs are included in our packages. There are no hidden charges.

33.  Can Gemwow.com ship and collect payment on my behalf? If so, what are the charges and when may I expect to receive my money?

Yes, Gemwow.com charges a standard 10% commission on the sales amount, which covers shipping with insurance and bank collection fees.

After the 14 day inspection period has passed, Gemwow.com usually takes another 3 to 4 days to deal with wire transfers and the local banking system. Once this process has been completed, you will receive a cheque from Gemwow. The wait should be no longer than 20 days from the date of sale.

34.  Where can I have pictures taken of my merchandise?

For high quality photos at reasonable prices we recommend the following addresses:

Gemwow

            Asia Gem Center Co., Ltd.

Address: Jewelry Trade Center, 4th Floor, 919 Silom Road, Bangrak, Bangkok 10500, Thailand.

Tel/Email: 02-064-8949/info@gemwow.com

 

Adisorn Studios

Address: 919/555 Jewelry Trade Center, South Tower, 14th Fl., Room #10, Silom Road, Bangrak, Bangkok 10500, Thailand

Tel: (662) 6300056-7

Fax: (662) 6300057

Mobile Phone: 01-8437496

Email : laithai@asiaaccess.net.th

 

35.  How do I manage my store with the backend administration system?

Using the backend administration system is very easy. Just follow the simple steps provided on the site and you will be able to manage your items with ease.

36.  Does Gemwow.com provide bar-coding and inventory software control?

Yes, we offer these services. For more information please contact us click here.

37.  How will I know when I have a sale?

A message will be sent to your Gemwow.com account and you will also be alerted via email.

 

E.    CONSIGNMENT

38.  If I do not wish to manage and maintain my online store, can Gemwow.com do it for me?

Yes, Gemwow.com can help you with your online store needs, if you don’t have time. 

39.  What are the charges for consignment sales?

Gemwow.com charge a cost calculated on sales value, which covers the costs of storage, insurance, correspondence with customers, shipping and collection of payments.

40.  If I withdraw and take my items back, what will happen if they are damaged or changed?

In the unlikely event that your items become damaged whilst in our care, simply provide us with proof of the alteration and we will gladly repay you their monetary value.

 

F.    PURCHASE

41.  What are the benefits of buying from Gemwow?

Information: With expert gemologists on hand, Gemwow.com provides all the relevant information and advice that you’ll need. Unlike many other online stores, our photos reflect the actual appearance of our gemstones so you’ll always know what you’re getting.

Selection: We have a vast selection of high quality gems and services, all of which are conveniently located in one site.

Savings:We pride ourselves on always providing reasonable prices for our services. We keep a close eye on the market so that we’re always up to date with the value of our gemstones. We also offer many promotions, so make sure you check in on a regular basis to see how much you can save.

Freedom and Time: Unlike outdoor markets, where you have to walk around hoping to find the items you need, you can have quick and easy access at the touch of a button. There’s no need to waste time traveling around, you can get more done in the comfort of your home.

Prizes and Rewards: Specialpromotions appear frequently on Gemwow.com. Some of our constant rewards can be found through our 1card discounts, as well as our mileage points system.

Community: Gemwow.com provides a community for all people, whether they are involved in the gemstone business or just share a love of gems. We organize activities for members so that they can gain knowledge and experience. These activities can be online or in person, depending on members requirements.

Control: At Gemwow.com you’ll always be in control of your business transactions. If you have suggestions for how you would like to manage your account, our friendly staffs are always available to give you a hand.

42.  If I don't have a business, can I still buy wholesale products from suppliers on Gemwow.com?

The majority of suppliers on Gemwow.com are manufacturers and trading companies dealing with bulk orders. To match these suppliers, the preferred buyers are businesses. But if you don’t have a business and you want to purchase for personal use, you are also welcome to source on Gemwow.com. 

43.  How can I buy products on Gemwow.com?

The process of purchasing products on Gemwow.com is very easy. Simply login to your membership and then find the items that you wish to buy. Once you know what you would like, click on the item and you will be redirected to a page displaying a gemstone report with all the relevant information about the product. An ‘Add to shopping cart’ icon will be clearly visible on this page. Click on that icon and you will beguided through shipping and payment methods.

44.  What is the quickest and easiest way to find a supplier and place an order?

The best way to find a supplier on Gemwow.com is to simply browse through our listings and then select the supplier you feel is most suitable for your needs. After that, placing an order is very simple.

45.  How can I be assured of the quality of the seller’s items?

We have expert gemologists on hand so it is always possible to test the quality of our items and provide a report.

46.  Can I consolidate my purchases from different vendors in one shipment?

Yes, but only if the vendors terms of payment do not conflict and if the weight of the items permits.

47.  What can I do if I am not happy with my purchase?

There are a number of options to choose from if you are not happy with your purchase. We have a generous returns policy and we are always open to discussing any matters you may have.

 

G.    TRADING

48.  What is so unique about Gemwow’s trading service?

Gemwow.com has a very unique feature on our site. Not only are registered members able to buy and sell, they can also barter with each other within the Gemwow.com community. Based on a professional evaluation, members are able to place a ‘barter coin’ value on their items.  They can then look up items of other members who use the barter coin system and can then exchange their items if both parties agree. If the barter coin values are not equal, credit can be given. After the arrangement has been made, Gemwow.com can take care of the handling and shipping of the items.

49.  What are "barter coins"?

‘Barter coins’ are a Gemwow.com invention created to allow members a common trading denomination on the basis of mutual agreement and satisfaction.

50.  When is it possible to trade with other Gemwow.com members online?

It’s always possible to trade with other Gemwow.com members, no matter what time of day it is or what region you are in. If Traders are not online when you are, you can simply send them requests or queries through our site.

51.  Is trading limited to specific regions and countries?

No matter where you are in the world, you can always use Gemwow.com. There are no trading limitations in place with our system.

 

H.    PRODUCT INFORMATION

52.  Do Gemwow.com have a list of Birthstones and their meanings available on the site?

Yes, Gemwow.com has a list of birthstones on our homepage. For further information please Click here.

53.  Do Gemwow.com provide information about Zodiac stones of Western countries?

Yes, Gemwow.com has a list of zodiac stones on our homepage. For further information please

54.  How can I find information about specific sellers on Gemwow.com?

We have a list of sellers on our site. Simply locate the sellers category and click on the name of the seller whose items you wish to browse through.

55.  How can I find the right sized gem to suit my needs?

All listings on Gemwow.com provide the sizes of the gems. There is also a field where you can search carat weight and size.

56.  Does Gemwow.com provide information about the origins of the gemstones?

Yes, we can provide professional Master Gemstone Reports  through our accredited gemological lab.

 

I.      PRODUCT GRADING

57.  What are Smileys?

Smileys are Gemwow.com’s unique and happy way of indicating the quality of the items on sale. The rating system was put in place by our professional Gemologists. The more smileys you see, the higher the grade.

·         5 smileys is our highest rating, indicating perfection.

·         4 smileys shows that the gem is of top quality.

·         3 smileys indicates that the stone is very good.

·         2 smileys suggests that the stone is above average.

·         1 smiley indicates that the gem is good and very capable of smiling at the customer.

(Professional gemologists rate this.)

58.  How important is the "Smiley Logo" for the buyer?

All of Gemwow.com’s gemstones are of a high quality but only the very best are awarded smileys. If a gem has a smiley, even just one, the customer is assured that the gem is of an excellent quality.

 

J.     PRODUCT PRICE

59.  What is the best way to price my item?

We have expert gemologists on hand who can help you determine the value of your items.

60.  What are "falling prices"?

They are prices that become lower as time passes.

61.  Are "falling" prices good for buyers?

Falling prices are very good for buyers if there are no other bidders because it means that the prices get lower and the available items become more affordable.

62.  Are "falling prices" good for sellers?

Yes, falling prices are good for sellers because they make it easier to clear non-moving items in stock.

63.  Can I discuss prices and terms online?

Our customers are always welcome to discuss the value of our gems and services. Your opinions are always welcome and we are happy to share our knowledge of gemstones with everyone.

64.  Are prices on Gemwow.com subject to change?

Prices on the vendors of Gemwow.com are subject to change without notice. Please expect to be charged the price for the merchandise you buy as it is listed on the day of purchase.

65.  What International currency do you use for pricing your products?

Prices are in American dollars.

 

K.    FEES

66.  What are "listing fees"?

Listing fees are the cost for listing your items on Gemwow.com. This fee is for sellers who have a vendor on Gemwow.com and post the items for sale. If you pay listing fees you do not have to pay any sales commissions.

67.  How much is the cost of listing the products?

Once you have opened a vendor, you have the option of choosing one of the listing packages: click here.

68.  What are "photographing fees"?

Items on Gemwow.com are photographed through a professional photography service. The photographic fee covers this cost.

69.  How much is the cost of photographing the products?

Please click here for more detail.

70.  What are the "description" writing fees?

To make the items seem more appealing, professional content writers are hired to write a description of your items and this fee covers that cost.

71.  How much is the cost of "description" writing?

Please click here for more detail.

72.  Why are your fees so low?

At Gemwow.com we know that if we provide an excellent service at a competitive price, more people will choose our services and everyone will be happy.

 

L.    PAYMENT

73.  Can I pay with my credit card?

While it is possible to pay with credit card, Gemwow’s preferred method of payment is through Paypal as it is more reliable and easier to use.

74.  How do I make payment for my order?

When placing your order, select the credit card you wish to pay with and you will be directed to a secure payment page. Then simply follow the on-screen instructions.

 

M.   PRODUCT RETURN & EXCHANGEPOLICY

75.  What is Gemwow.com’s return policy?

We want our customers to be totally happy with their purchases and this is why Gemwow.com offers a generous returns policy. If you wish to return your purchase, simply email us and we will discuss the matter and guide you through the process.

Returns are permitted within 14 days from the purchase date.

Cash refunds are issued to the original purchaser, obtaining the original sales receipt.

Returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.

76.  What is Gemwow.com’s exchange policy?

If you wish to exchange your items, for whatever reasons, you are permitted to do so provided you return the product within 14 days from the original purchase date.

77.  What are the conditions for the exchange policy?

Returned products must be in good condition with all original certificates and accessories (if any) included.

78.  What are the necessary steps for returning an item?

Here are the basic steps:

1)     If you notice any damage to an item upon delivery, call our customer service center immediately or click here for assistance.

2)     Please follow the information on your original packing slip.

3)     When the item is ready to send back, pack it securely in the original package, if possible, with the packing slip enclosed.

4)     If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.

5)     Make sure all your shipping charges are paid for and then ship the return package to the address indicated on the packing slip.

6)     Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our address.

 

79.  When will I get the refund?

Once we have received the product, you will receive your refund within 30 days. The amount will be in accordance with the same form of payment that was used in the original purchase.

 

N.    REWARDS

80.  What are "mileage" points?

Every time you make a purchase, you receive mileage points. Points earned during a 12 month period can be used for the reward of airline tickets. At the end of the 12 month period you will be notified of your reward points and if you have the required amount, an airline ticket to the destination of your choice will be awarded.

 

O.    OTHER

81.  What is the best way to find what I’m looking for on Gemwow.com?

We place all items in specific categories so all you have to do is type in what you’re after in the search field and a list of the item you are looking for will come up instantaneously.

82.  How do I know what the best approach to Gemwow.com is for me?

It all depends on whether you would like to be a buyer, a seller or both. Browse through our site and you’ll discover the benefits to best suit your needs. Alternatively you can contact our friendly service center here.

83.  Does Gemwow.com provide a shipping service?

Currently, Gemwow.com does not provide a shipping service but we can recommend top quality services upon request.

84.  How do I cancel a listing on Gemwow.com?

Simply delete it from your listing page using the delete key.

85.  How do I add catalogues to my homepage and update them?

There is an easy to follow, step by step process outlined on your homepage. For further information please click here.

86.  What happens if the buyer is unable to receive the order at the address they provided?

If the buyer cannot collect their purchase from the address they provided, arrangements for collection from another address need to be arranged.

87.  What will happen if a buyer doesn’t receive an item that I shipped to them?

Most reputable postal services provide their customers with a tracking number on the receipt. If a customer does not receive an item that you shipped to them, contact your postal service and give them the tracking number. The postal service will then be able to help you.

SERVICE FEES OF GEMWOW.COM

I.        Consignment fee of Gemwow.com

Consignment fee cost 16% on sales value.

II.        Listing package of Gemwow.com

A.    3 month period (listing up to 20 products)          = $100

B.    3 month period (listing up to 50 products)          = $150

C.    3 month period (listing up to 100 products)         = $170

 

D.    6 month period (listing up to 20 products)          = $190

E.    6 month period (listing up to 50 products)          = $290

F.    6 month period (listing up to 100 products)         = $330

 

G.    1 year period (listing up to 20 products)             = $360

H.    1 year period (listing up to 50 products)             = $560

I.      1 year period (listing up to 100 products)                        = $640

 

J.     3 month period (listingwith no product quantity limit)       = $180

K.    6 month period (listing with no product quantity limit)      = $340

L.     1 year period (listing with no product quantity limit)         = $650

M.   2 year period (listing with no product quantity limit)         = $1,000

* All prices are in US dollars.

III.        Photographing fee on Gemwow.com

         Batch job orders of 20 items per product category:

         one item take 2 photo

·        Single loose stone                                                 $3.50 per item

·        Lot stone                                                               $6.50 per item

·    Jewelry (except necklace)                                     $6.50 per item

·    Necklace                                                                $10.00 per item

(Minimum set up charge per order- $70 per job order.)

* All prices are in US dollars.

IV.        Product description writing fee on Gemwow.com

§  Up to 20 items/order:                 $3.0 per item

§  Up to 50 items/order:                 $2.5 per item

§  Up to 100 items/order:               $2.2 per item

§  More than 100 items/order:        $2.0 per item

(Minimum set up charge per order- $12 per job order.)

* All prices are in US dollars.

V.        Membership packages


No. Main Features Member-ship Packages BASIC Packages FREE
Member
Descriptions
DIAMOND Package PLATINIUM Package GOLD Package Suppliers using separated service package(s) Buyers or suppliers still thinking about using Gemwow
diamond_PNG6692.png platinum_specialty+metals.jpg round-gold-badge.jpg
Service fee/year (USD) 3000 1500 1000 Depending on the service package that you choose - 5% discount for payment of 2 year period
10% discount for payment of 3 year period
               
1 Priority Ranking 1st 2nd 3rd 4th - Products from suppliers of higher membership grade will have a better chance of appearing at the top of a buyer's search results. 90% of buyers will view the first 3 search results pages only.
2 Product Posting Unlimited Unlimited Unlimited Depending on the service package that you choose - Both the quality and quantity of your product postings strongly influence a buyer's intent to purchase.
Diamond Suppliers can post unlimited products with 6 photos and 3 keywords for each.
3 Product Showcases 25 15 10 5 0 Product Showcase is a ranking function that highlights your products within both your customized website and in a buyer's search results.
4 Verified Icon yes yes yes - - All Diamond Supplier Members must complete an Authentication & Verification process conducted by a third-party provider. This helps you gain immediate trust and recognition as a legitimate and serious trading partner. Over 85% of buyers prefer to do business with suppliers having verified icon.
5 Customized Website yes yes yes yes
(no video)
- Customized website contains: Company photos, video, certificates, catalog, etc.
6 Personalized Customer Service yes - - - - Personal assistant; Priority access to promotions
7 Photo Bank Size Unlimited Unlimited Unlimited Depending on the service package that you choose - Average photo size - 2MB
Sub-accounts 5 5 5 1 - Sub-accounts come with supplier membership and they can be distributed to different employees. This allows you to assign different customer inquiries to different people, as well as monitor the performance of each sub-account.
9 Promotion time 8 weeks 3 weeks 1 weeks - - Homepage Banner; Multi-Language Homepage Banner
 
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