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Shipping : We ship worldwide.

For the shipping, we have several options that you can choose from as shown in the table.

We propose: FedEx Express, EMS express and Air mail.

      We recommend FedEx Express or EMS Express (1- 3 days delivery door-to-door service worldwide) but Air mail is much cheaper. Items purchased will be packed in a small box and placed inside an envelope (envelopes are used to save the shipping cost). The packing cost by FedEx Global Express is approximately $18.00 per shipment within 500 grams; please refer to the shipping table.

      We also provide gift-wrapping service, for a special person or occasion. If you prefer other shipping options or carriers, please let us know and we can arrange it for you. We are flexible about shipping options.

Approximate weight

     Every item is weighted by high accuracy digital scale and we try to be as accurate as possible. However, please note that at times only an approximate weight or range of weight is given. This will be the case when dealing with lots or with or stones where there are similar specimens of each kind. "Similar" does not mean identical. We'll try our best to meet your weight specifications, but please realize that sometimes a shipped stone or lot of stones may be slightly more or less than specified.

Return and refund

      Satisfaction is our guarantee. We want you to be satisfied with what you have ordered, and if there is any item that does not please you, you may return it in original, unchanged condition within 14 days (started from date of purchased) for a full refund minus shipping/handling, transaction bank fee, insurance, and tax or duty fee. Also when you would like to return an item, please ask us for the return authorize code first. Make sure you send the item by registered or insured mail. For all returned items, the customer takes responsibility of all shipping costs, included tax, duty fee, and any transaction fees that occur. As there is a high duty imposed by Thai customs which in a very few cases you may be billed. Gemwow will not take responsibility loss or breakage of the item after it is shipped out from Gemwow. Gemwow has no restock fee or labor fee or any hidden fees for returned items, customers only pay actual shipping/insurance and duty costs.

Shipping Method:     EMS    |     FedEx Envelope    |       FedEx Box    |       AirMail   

Country Zone :
3500847596565799498 109120122129148121208
10500 94133139126164211209220225260269312348268448
11000 96137143130170219216227234269278320359274462
11500 98141147134176227223234242278286328371281475
12000 100146152138182235230241250286295336382287489
12500 102150156142189244237247258295304344393294503
13000 104154160146195252244254267304312351404300517
13500 107159165150201260251261275312321359416307531
14000 109163169153207268257268283321330367427313545
14500 111167173157213277264275291330338375438320559
15000 113172178161219285271282299338347383449326572
15500 115176182165225293278289308347356390461333586
16000 117180186169231301285296316356364398472339600
16500 120185191173237309292303324364373406483346614
17000 122189195177243318299310332373382414494352628
17500 124193199181249326306317341382390422506359642
18000 126198204185255334313324349390399429517365656
18500 128202208189261342320331357399408437528372670
19000 130206212192267351327338365408416445540378683
19500 133211217196273359334345374416425453551385697
20000 135215221200280367341351382425434461562391711

Shipping F.A.Q

  • All items use the EMS or FedEx Global Express, which will deliver to your door within 2-3 working days .
  • For small pieces, Gemwow recommends the use of FedEx (envelope) or EMS (box).
  • Also you can put as many items as you want in one package until the weight reaches 500 grams or next higher step of shipping weight (1000 grams) will apply. Shipping weight includes the weight of the envelope or box and packing material.
  • We always pack you items in a small jewelry box, and put your valued items in an envelope (for FedEx) or box (for EMS).
  • All packaging material we use is the best packaging material for gemstones.
  • All items from Gemwow are insured by FedEx (maximum $500.00) with NO additional cost.
  • Customer takes responsibility for all cost that occurs such as Duty Fee or Tax or Tariff.

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